Live Crazy's Privacy Policy

01Introduction

Live Crazy (livecrazy.app) takes your privacy very seriously. This Privacy Policy explains how we collect, use, and protect your personal information. By accessing our platform or creating an account, you are deemed to have agreed to this Privacy Policy.

This policy applies to all Live Crazy services — including the website, mobile app, and customer support channels. If you have any questions, feel free to reach our support team at any time.

02What Information We Collect

Live Crazy collects only the information necessary to operate the platform. We never request unnecessary or excessive data.

Directly Provided Information

• Full name, date of birth, and gender — collected at account registration.
• Mobile number and email address — for communication and verification.
• Copy of National ID or passport — required for KYC verification.
• Mobile wallet number (bKash/Nagad/Rocket) — for transaction purposes.
• Information provided when contacting support.

Automatically Collected Information

• IP address and device information (model, operating system, browser).
• Login time, session duration, and usage patterns.
• Game logs and betting history.
• Data collected through cookies and tracking technologies.

03How Your Information is Used

Live Crazy uses the information collected under this Privacy Policy solely for specified purposes. No data is used for unauthorized activities.

• Account Management: For registration, login, profile updates, and security verification.
• Payment Processing: To process deposits and withdrawals and verify financial transactions.
• Customer Support: For resolving support tickets, handling complaints, and improving user experience.
• Security Assurance: To detect and prevent fraud, money laundering, and suspicious activity.
• Legal Obligations: To comply with directives from relevant regulatory authorities.
• Promotional Communications: To inform you about bonuses and offers, subject to your consent.

04Data Sharing & Third Parties

Live Crazy never sells your personal information or shares it for advertising purposes. However, data may be shared in certain circumstances:

• Payment Providers: Mobile wallet providers such as bKash, Nagad, and Rocket — to complete transactions.
• Game Providers: Licensed game studios — required for game operations.
• KYC Verification Services: With specialized service providers for identity verification.
• Legal Authorities: Upon receipt of a valid order from a court or regulatory authority.
• Analytics Platforms: To improve user experience — data is anonymized before being used for this purpose.

All third-party service providers are bound by strict agreements and required to adhere to Live Crazy's privacy standards.

05Cookie Policy

Live Crazy uses cookies on its website to enhance the user experience. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Performance Cookies: To monitor page load speed and identify technical issues.
• Functional Cookies: To remember language preferences and layout settings.
• Analytics Cookies: To understand usage patterns and improve our services.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.

06Data Security Measures

Live Crazy employs world-class security technology to protect your privacy. Protection is ensured at every level.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: To protect against cyber attacks.
• Regular Security Audits: Periodic assessments conducted by external specialists.
• Staff Training: All staff are trained in data protection protocols.
• Minimum Access Policy: Only authorized staff can access user information.

07Your Rights

If you have an account with Live Crazy, you have the following rights over your own data:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You may request that the use of your information be restricted under certain circumstances.
• Right to Portability: You may request your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, email us at [email protected] or contact our support team via live chat. We will respond within 30 days.

08Minors' Privacy

Live Crazy's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has registered on our platform, the account will be immediately closed and any collected data will be deleted. If a parent or guardian believes their child has registered on our platform, please contact our support team immediately.

09Policy Changes

Live Crazy reserves the right to modify, revise, or update this Privacy Policy as needed. Members will be notified through the following channels before any changes take effect:

• A notice will be sent to your registered email address.
• A banner or notice will be displayed on the website homepage.
• The "Last Updated" date at the top of the page will be revised.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request closure of your account.

10Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please contact our Data Protection Team. We are available 24/7 to assist you.

Ways to Contact Us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the website.
• Support Ticket: Log in to your account and submit a request from the Support section.

We typically respond within 24 hours. For urgent matters, please use live chat.